Empower Your Business with
FASTER. EASIER. SMARTER Communication
Widest Range of Call Center Solutions to help Businesses to
- Focus on Optimizing Cost
- Improving Operations Efficiency
- One Platform for All Communication Channels
Empower Your Business with
FASTER. EASIER. SMARTER Communication
Widest Range of Call Center Solutions to help Businesses to
- Focus on Optimizing Cost
- Improving Operations Efficiency
- One Platform for All Communication Channels
How Knowlarity's Call Center Solution Empowers your Business
A Client into Education Industry
- Streamlined Sales Process
- Empowered & Productive Call Center & Field Sales Reps
30% Increased Sales Productivity
A Leading Bank
- One on One mapping of Relationship Managers
- Multilingual and multi-level IVR
Improved C-Sat Scores
A Client into Real Estate Industry
- Maximum features with attractive pricing
- High flexibility
20% increase in brokerage
50% increase in lead captured
How Cloud Contact Center works as a Multichannel Platform?
Leverage a Robust, Scalable and Flexible solution to manage all Inbound & Outbound Communication via voice, chat, email, video and much more to enhance agents efficiency, boost productivity & gain real-time insights with an intuitive interface. The contact center is hosted on service providers cloud making it feasible for businesses to set up their cloud contact center with just a CRM integration and software integration as per business needs.
Types of Call Center Solutions
CLOUD CALL CENTER
The cloud contact center can be easily integrated with all leading CRMs and all existing data can be transferred seamlessly as its deployed on cloud by the hosted service provider. It is enabled with inbound and outbound calls with advanced features like intelligent call routing, concurrent calls, multi-level IVR and much more.
CONTACT CENTER WITH SOFTPHONE
The Cloud contact center when merged with Softphone solution, works best for the remote workforce and is economical at the same time. Businesses can increase their customer engagement channels with Softphone’s features like WebRTC & MPLS which works on laptops and do not require any telephone lines/mobile phones as it works via internet connection (with/without VPN access)
Let us help you choose the "Best Solution for Your Call Center Needs"
Based on the assessment of your current technology infrastructure readiness, our agents will offer you the most cost effective solution for your business
Let us help you choose the "Best Solution for Your Call Center Needs"
Based on the assessment of your current technology infrastructure readiness, our agents will offer you the most cost effective solution for your business
Benefits of Cloud Contact Center Vs On-Premise Call Center
Cloud Contact Center
- Scalable with only software upgrade & reduce cost without infusing any CapEx.
Equipment Required - Agents can work from anywhere & anytime.
Work from office. - Quick Customization of the solution based on needs.
- Maintainance is on vendor as deployed on cloud. Collate all data on a single platform for ease of access.
- Sustain unforeseen plight by enabling cloud-based solution.
- In the cloud or data center, that allows businesses to work from anywhere.
On-Premise Call Center
- Scalable with heavy cost on infrastructure upgrades & additional CapEx required for equipment
- Not Flexible as agents can only work from office premises
- No Customization Available
- Maintenance is not incurred by the vendor. Collating all data in a singe platform is not possible.
- No guarantee on future unforeseen plights.
- On-site location making it difficult to work from anywhere.
Advanced Inbound & Outbound Contact Center features that makes every communication better
Calling Module Includes
Click - to - Call
Call Recording, Voicemail,
Queue Manager
6 Call Queuing Methods
Intelligent IVR Solution comes with
Automatic Call Distributor,
Multi-Lingual Support,
Multi-level (Upto 3),
Custom SMS API
Retrieve Insight Analytics
Activity Dashboards,
Customer Insights,
Live Call Monitoring,
Account Based Analytics
AutoDialers comers with
Progressive Dialers,
Advance Dialer (with configured dialing ratio)
Easy Lead Management Dashboard for
Automatic Lead Distribution
Contact History
Call Disposition
Preview Dialer (via Tentacle)
Calling Module Includes
In-Call Transfer
Warm/Cold Call Transfer
Barge, Whisper, Snooping
Call Transfer for Feedback
CRM Integrations are enabled with
Plug-n-Play
Agent Status in Plugin
Inbound Pop-up, Call Dispostion
Call Logs/Recording/Reports
What's NEW in Cloud Contact Center Solution
Softphone with WebRTC & MPLS solutions can be merged with our Cloud Contact Center for better functioning and call connectivity ratio. Automate business communication by merging Softphone Solution with Cloud Contact Center to transform your laptop into a phone & place calls via the internet even in low network coverage areas.
- No dependency on traditional telephones or mobile handsets
- No network dependence ensures fail-safe connectivity at all times
- Remote Working and Collaboration are facilitated since there’s no dependence on traditional telephone systems/infrastructure
- Maintain HD voice quality over the Internet & incur lower cost than conventional call operations on Mobiles/Landlines
Our Customers Love Us
" Collaborating with Knowlarity has been a great experience. With a highly-
competent and knowledgeable team, adopting the VMN solution has been a smooth process. With the solution, we streamlined our sales operations. "
- Archit Srivastava, Hyundai
" Knowlarity's cloud contact center solution has helped us immensely improve the customer experience by offering updates in real-time and attending to their calls. Knowlaritys team is very efficient in offering quick support "
- Uttam Singh, DLF India
" Knowlaritys recent solution has been a gain for our company. The integration process was seamless and we were able to turnaround on the project quite quickly. The solution offered allowed us to solve the connectivity issue. "
- Reman Singh, Policy Bazaar
12+ Million
Handling Calls Per Day
12+ Years
Leaders in the Industry
6000+
Happy Customers
99.99%
Uptime for Seamless Communication
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