Effortlessly Manage your Inbound & Outbound Calls with
Cloud Contact Center Solution
- Instant Set-Up and Activation
- Easy CRM Integration
- Call Center Analytics Dashboard
- Seamless Connectivity with 99.99% Uptime
- Pricing Starts from 1500 AED only
Effortlessly Manage your Inbound & Outbound Calls with
Cloud Contact Center Solution
- Instant Set-Up and Activation
- Easy CRM Integration
- Call Center Analytics Dashboard
- Seamless Connectivity with 99.99% Uptime
- Pricing Starts from 1500 AED only
Trusted by the industry leader's
Cloud Communication Platform for Every Business Needs
Efficient Call flow Management
Knowlarity’s Cloud Contact Center Solution ensures smooth call routing and connects with the designated Representatives causing minimal disruption which helps in anticipating clients' needs prior to connecting.
Call Tracking and Analytics Dashboard
Manage Productivity and efficacy of agents with real time reporting and analysis of agents. Our product quickly analyze the performance of agents and help them deliver better customer service with proper training.
Transform Business Operations Via SoftPhone Technology
Softphone solutions allows your business/agents to utilize the features of VOIP software/ IP Phone System/ SIP Phone System in allowing your agents to make calls directly from PC/Laptop from anywhere optimising business operations.
Cloud Communication Platform for Every Business Needs
Efficient Call flow Management
Knowlarity’s Cloud Contact Center Solution ensures smooth call routing and connects with the designated Representatives causing minimal disruption which helps in anticipating clients' needs prior to connecting.
Call Tracking and Analytics Dashboard
Manage Productivity and efficacy of agents with real time reporting and analysis of agents. Our product quickly analyze the performance of agents and help them deliver better customer service with proper training.
Transform Business Operations Via SoftPhone Technology
Softphone solutions allows your business/agents to utilize the features of VOIP software/ IP Phone System/ SIP Phone System in allowing your agents to make calls directly from PC/Laptop from anywhere optimising business operations.
Proud Winner of the
Best Cloud Telephony Vendor of 2021.
- Future Workspace Awards (Dubai)
Advanced Contact Center features that makes every communication better
Calling Module Includes
Click - to - Call
Call Recording, Voicemail,
Queue Manager
6 Call Queuing Methods
Intelligent IVR Solution comes with
Automatic Call Distributor,
Multi-Lingual Support,
Multi-level (Upto 3),
Custom SMS API
Retrieve Insight Analytics
Activity Dashboards,
Customer Insights,
Live Call Monitoring,
Account Based Analytics
AutoDialers comers with
Progressive Dialers,
Advance Dialer (with configured dialing ratio)
Easy Lead Management Dashboard for
Automatic Lead Distribution
Contact History
Call Disposition
Preview Dialer (via Tentacle)
Calling Module
Includes
In-Call Transfer
Warm/Cold Call Transfer
Barge, Whisper, Snooping
Call Transfer for Feedback
CRM Integrations are
enabled with
Plug-n-Play
Agent Status in Plugin
Inbound Pop-up, Call Disposition
Call Logs/Recording/Reports
Easy Integration across Various CRM and Workforce Management Applications
Our Platform ensures seamless collaboration
and support that suits every industry vertical to flexibly and smoothly deliver delightful customer experiences. Our Cloud Contact Center Solution can Seamlessly be integrated with leading CRMs and Workforce Management Applications
Choose our solution and stay future ready for advanced workspace and better customer experience.
Amplify your Business with the Power of the Modern Workforce
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